Service – the basis for a good partnership

As an internationally active company, Optris puts great imprtance to a comprehensive assistance of our customers. This does not only include the counceling on infrared technology and the latest products, but also the ongoing exchange of experience with our customers. Thus, we can secure a sustainable success for the company as well as offering you infrared measuring devices, that are perfectly suited for your individual measuring purposes.

Customer Support

We are at your service

Customer focus and extensive service features are of great importance to chieve the set service goals. The Optris service center is open from Monday to Friday 8.00 am to 6.00 pm with the exception of national bank holidays. All our application eningeers have an excellent education as well as extensive experience covering our product range and various applications.

Information regarding your orders, products, return consignments as well as repair and calibration can be checked with our Service Center as well.

For international on site visits, we cooperate with multiple distributors all over the world.

Service

Apart from offering information on non-contact temperature measurement or detailed advice on choosing the proper infrared measurement device for your specific application, our Service Center supplies further options such as a calibration service, works test certificates for your devices as well as reparation services.

Calibration

Our in-house calibration service makes sure that your infrared thermometers and thermal imagers deliver precise and reliable measuring results at all times, allowing the use in such application fields as quality assurance. ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀ ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀ ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀ ⠀⠀⠀ We offer a test certificate for every device.

Repair

Our experts are glad to help, should your infrared measuring devices need reparation, be it within or after the expiration of our 24-months warranty.

Our Service takes immediate care of defects and issues with our measuring technology, thus sparing you expensive disruptions of the production process.

We offer comprehensive advice for your individual applications

Our experienced application engineers ensure competent and reliable customer service in the field. In addition, Optris works closely with numerous distribution partners worldwide.

International

Ferdinand-Buisson-Str. 14
13127 Berlin, Germany

Phone: +49 30 500 197-0
E-Mail: sales@optris.com
Internet: www.optris.com

Managing Director:
Dr.-Ing. Ulrich Kienitz

Worldwide central number

+49 30 500 1970