Optris guarantees an accurate dispatch of all products. However, repair services might be necessary from time to time in the line of the warranty period.
We inspect and repair your optris products in our in-house laboratories in Berlin Germany.
We care about our customers. Therefore, we not only offer a repair, but also a calibration service. We provide the option of having your infrared measuring devices inspected in our in-house calibration laboratories on a regular basis, thus eliminating prossible faults and readjusting your devices in order to guarantee highly accurate measuring results.
If you like, we also include a calibration certificate, documenting the accurate functioning of your Optris infrared measuring device in exange for a small expense loading. The work test certificatedocuments the measuring results using three different temperature values within the measuring range.
For further information, either before or after your purchase, contact our application engineers.
There are several things you can try to fix the device.
- Try to reset the device/software to the factory default settings.
- Check the wiring and application according to the possible source of interference.
- If possible, check the device separately from the application.
- In case the problem continues, contact your local distributor.
Contact for Advice and Sales Worldwide
We offer comprehensive advice for your individual applications
Our experienced application engineers ensure competent and reliable customer service in the field. In addition, Optris works closely with numerous distribution partners worldwide.